Pity the Poor Helpdesk

[selenite0]

I needed a configuration change for my account on our main database. After a few calls they decided that I wasn't asking for this because I'm too lazy to search on narrow criteria but actually need need to do large pulls like I said. So I got a call telling me that they were emailing the instructions but "it's a long, drawn out process" and feel free to call if I need more help. I felt pretty wary about that--I was expecting "get your manager to fill out form A and then get the Vice President for IT to fill out form B" and such.

Then I get the instructions. Pull file X out of the database. Put in this directory. Doubleclick (it's a .bat). Log off and back on. Done in a couple of minutes.

I shudder to think what kind of users the tech support folks have had to deal with if they're describing that as "long and drawn out."

Comments

[bdunbar.livejournal.com]

I shudder to think what kind of users the tech support folks have had to deal with if they're describing that as "long and drawn out."

Oh, I could tell you stories. The lady who insisted she was rebooting her computer and was really turning off/on her monitor. The guy who insisted on deleting files from his NIC directory 'to save space' and who could not understand why his PC would not connect to the network next boot (and he did this at least three times).

'Course for every clueless user there are equally clueless IT guys. And I have been that person.